Policy

Privacy Policy

We value your privacy and are committed to protecting your personal and project-related information. This Privacy Policy outlines how we collect, use, and protect your data:

1. Data Collection

  • We collect personal information such as name, email, and payment details to process your projects and transactions.
  • Project files and materials are securely uploaded and stored to complete the work.

2. Data Usage

  • Your information is used solely for project completion, communication, and billing purposes..
  • We will never sell, share, or distribute your information without your explicit consent.

3. Data Security

  • We employ industry-standard encryption and secure storage practices to protect your files and personal information.
  • Files are stored for a period of [insert duration, e.g., 60 days] after project completion before being securely deleted.

4. Third-Party Services

  • We use trusted third-party tools for payments and project management, all of which comply with relevant data protection regulations.

5. Your Rights

  • You have the right to request the deletion of your personal data or files at any time.

Terms and Conditions

1. Services Provided

  • We offer post-production services including but not limited to editing, color grading and visual effects.

2. Project Scope

  • A detailed project brief must be provided before work begins. Any additional requests may incur extra charges.

3. Revisions

  • The first 3 rounds of revisions are included in the project fee. Further revisions will be charged at a fixed rate.

4. Liability

  • We are not liable for loss or damages resulting from the use of our delivered materials.

Deposits Policy

1. Booking Confirmation

  • A deposit of 50% of the total project cost is required to confirm your booking.

2. Refunds

  • Deposits are non-refundable except in cases where we are unable to deliver the project.

3. Payment Balance

  • The remaining balance must be paid on completion of the final delivery of project files.

    File Handling Policy

    1. Storage Duration

    • We store project files for a maximum of 5 years after the project is completed.

    2. File Delivery

    • Final files are delivered via secure download link or external drive.

    3. Ownership

    • Clients are responsible for downloading and securely storing their files. We are not liable for file loss after the storage period ends.

      Copyright and Intellectual Property

      1. Ownership

      • All materials provided by the client remain their property.
      • Final delivered projects become the client's property once full payment is received.

      2. Portfolio Use

      • We reserve the right to showcase excerpts of completed projects in our portfolio unless otherwise agreed upon.

      3. Third-Party Assets

      • Any third-party assets (e.g., music, stock footage) used in the project will be properly licensed, but the client is responsible for adhering to any usage restrictions.

        Payments Policy

        1. Payment Methods

        • Payments are accepted via bank transfer.

        2. Invoices

        • Invoices are issued upon project agreement and must be paid within 30 days.

        3. Late Payments

        • Late payments may incur an additional fee of 5% per month

        4. Bad Debt and Collection Fees

        • In cases of bad debt or failure to pay, additional collection fees may be incurred to cover the costs of debt collection services, legal fees, and associated expenses.